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Service Department 807 Chapman Car Care 807 W. Chapman Avenue Orange, Ca 92868 USA (714) 633-1800 Send Us 
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© Copyright 2006 807 Chapman Car Care All Rights Reserved |
| 8. We do dealer scheduled maintenance |
Take Control of Service & Repair
- Do your homework, ask friends and associates for recommendations.
- Follow the servicing recommendations of your owners manual.
- Put it in writing, list problems in detail; unusual noises, smells, changes in performance, etc.
- Stick with one facility, cultivate a good relationship, and allow the shop to maintain complete records on your vehicle.
When You Take Your Vehicle In
- Write down your exact mileage when you arrive.
- Go over your list of problems with the service advisor.
- Be sure the work order/estimate that is created covers all the issues you have with the vehicle.
- Ask questions, be sure you understand what is being proposed as work to be done and steps to be taken.
- Don't force the service advisor into an on-the-spot diagnosis, in most cases diagnosis time will be needed before an accurate estimate of final costs can be given.
Before You Leave Your Vehicle
- Be sure the Work Order lists all the work you want performed and the maximum costs that you will incur.
- Stay in touch, inform the shop of a valid phone number to reach you during the day. By law, no work can be performed without your express consent.
- Clarify the policy on guarantees and payment.
- Sign the work order/estimate and take a copy with you.
When You Pick Up Your Car
- Review what was done, have the Service Advisor go over each item on the Invoice and explain exactly what was done, and parts used.
- Get a copy of all inspections done.
- Do not pay for the work until you are satisfied with the explanations given.
- Resolve problems immediately.
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